For businesses in India, Salesforce has become an essential platform for managing customer relationships, automating processes, and improving team productivity. While Salesforce offers powerful capabilities, organizations often need ongoing support to keep their system optimized, secure, and aligned with changing business goals. This is where Salesforce support service providers play a crucial role.
Choosing the right partner can help you solve technical issues faster, streamline workflows, enhance system performance, and unlock more value from your CRM investment. India has emerged as a global hub for Salesforce expertise, with several companies offering highly skilled professionals, competitive pricing, and end-to-end support models.
In this article, we explore some of the best Salesforce support providers in India who have built a strong reputation for consistent delivery, certified teams, and customer-centric solutions. These companies help organizations across industries maintain, improve, and scale their Salesforce environments throughout their growth journey.
Why Businesses Need Salesforce Support Providers in India
Salesforce implementation is only the beginning. To get long-term value, companies need ongoing support that covers daily administration, performance tuning, feature enhancements, bug fixes, integration support, and adoption improvements. A trusted partner helps:
- Reduce downtime and resolve issues quickly
- Improve system performance through regular monitoring
- Implement new features based on evolving business needs
- Drive automation and efficiency
- Maintain data accuracy and system security
- Provide scalable solutions as teams and processes grow
India is home to some of the world’s most experienced Salesforce teams, making it one of the top destinations for reliable and cost-effective CRM support.
Top Salesforce Support Providers in India
Below are some of the most dependable Salesforce support companies known for their technical strength, certified experts, and proven track records.
1. Ksolves India Limited
Ksolves is one of the leading Salesforce support providers in India. With more than 12 years of industry experience, Ksolves has delivered 180+ Salesforce projects globally and continues to maintain a strong client retention rate. The company has over 300 Salesforce certifications and 100+ skilled professionals specializing in Salesforce clouds, integrations, automation, and customization. Their status as a Summit Consulting Partner further reinforces their credibility.
Core Support Services
- Continuous system monitoring and performance improvements
- Ongoing customization and configuration
- Issue resolution and bug fixing
- Integration support and updates
- Admin services and user management
- Release cycle management and documentation
Ksolves is a preferred choice for companies looking for reliable and high-quality Salesforce support in India with a strong global delivery approach.
2. TCS (Tata Consultancy Services)
TCS is one of India’s largest IT services companies and a global Salesforce consulting leader. Backed by thousands of certified Salesforce professionals, TCS provides enterprise-level support services covering complex CRM needs. Their deep industry expertise and strong infrastructure make them a trusted partner for large-scale organizations.
Core Support Services
- Managed services and admin support
- Salesforce customization and enhancements
- Performance evaluation and tuning
- Multi-cloud expertise, including Sales, Service, and Experience Cloud
- Ongoing issue resolution and system upgrades
TCS is ideal for enterprises that need long-term, scalable, and highly structured Salesforce support.
3. Infosys
Infosys is a prominent Salesforce partner offering advanced support and managed services for global and Indian clients. The company has extensive experience in digital transformation, automation, and cloud technologies, which strengthens its Salesforce service capabilities.
Core Support Services
- Continuous system optimization
- Admin and configuration support
- Integration, troubleshooting, and enhancements
- Analytics, dashboards, and reporting improvements
- Multi-cloud support for Sales Cloud, Service Cloud, Marketing Cloud, and more
Infosys is known for combining Salesforce support with automation, AI-driven insights, and enterprise-grade security.
4. DotSquares
DotSquares is a well-established IT services company that also offers reliable Salesforce support for businesses looking for consistent day-to-day assistance. With a presence in India, the UK, and the US, DotSquares provides affordable support solutions tailored to startups, mid-sized companies, and organizations that need ongoing admin help rather than heavy custom development.
Core Support Services
- Routine Salesforce administration and configuration
- Issue diagnosis and quick resolution
- Performance checks and minor optimizations
- Customization support for fields, workflows, and layouts
- Integration assistance and periodic updates
DotSquares is a practical choice for companies that want dependable Salesforce maintenance without the complexities of large enterprise consulting engagements.
5. Tech Mahindra
Tech Mahindra offers specialized Salesforce support services backed by strong technical expertise and a global delivery network. Their Salesforce practice has grown significantly in the past few years, making them a strong competitor among India-based providers.
Core Support Services
- Managed Salesforce services for continuous improvements
- Data management and security support
- Implementation of new features and process automation
- Issue resolution with fast response times
- Custom app development and integration enhancements
Tech Mahindra is known for its flexible support plans and ability to handle complex multi-cloud environments.
6. Mindtree
Mindtree, now part of LTIMindtree, has a solid reputation for delivering high-quality Salesforce support across industries like retail, banking, manufacturing, and technology. Their certified experts provide seamless support tailored to diverse business requirements.
Core Support Services
- System maintenance and periodic health checks
- Lightning migration and optimization
- Custom development and configuration
- Third-party integration support
- Continuous improvements and scalability solutions
Mindtree excels in ensuring smooth operations for businesses with evolving Salesforce needs.
How to Choose the Best Salesforce Support Provider in India
Selecting the right partner depends on your system complexity, team size, and long-term goals. Here are a few points to consider:
- Experience and certifications: Look for providers with proven Salesforce expertise.
- Support model: Check whether they offer 24×7 support, dedicated resources, or shared teams.
- Industry knowledge: Choose a partner with experience in your domain.
- Scalability: Ensure they can support your future Salesforce expansion.
- Response times: Quick turnaround is crucial for business continuity.
- Pricing flexibility: Compare monthly plans, hourly support, and custom models.
India offers a wide range of providers across budgets and expertise levels, making it easier for businesses to find a perfect match.
Summing Up
India continues to solidify its position as a global center for Salesforce talent. Whether you are a startup, SMB, or large enterprise, the Salesforce support providers mentioned above offer the skills, experience, and scalable solutions required to keep your CRM system performing at its best. From round-the-clock monitoring to advanced customizations, these companies ensure that your Salesforce environment stays secure, optimized, and aligned with your business goals.
By partnering with a reliable support provider like Ksolves, organizations can unlock greater efficiency, higher productivity, and more meaningful customer engagement. The right Salesforce consulting team becomes an extension of your business, helping you maximize returns on your CRM investment year after year.